When running a medical business, it is absolutely imperative that you answer calls 24 hours a day, seven days a week. If you are finding it a challenge to do this because of a busy schedule, you might want to gain help from a medical answering service in Los Angeles. This increasingly popular service is now being used by medical businesses around the globe because it gives them a better reputation, more customer recommendations, positive testimonials and most of all, peace of mind. If you are busy, you may not be able to answer the phone to patients appropriately proving why a medical answering service in Los Angeles is important if you want to be seen as a professional.
Prescription Refill Requests
If you regularly prescribe treatments, medication and drugs to your patients, you will need to be prepared to answer calls regarding prescription refill requests. While you could hire a receptionist to work in your office, a large call volume could be too overwhelming to deal with. By using the services of a medical answering service in Los Angeles, you can relax while telephone operators get the information you need. The patient’s name, medication and contact details can all be noted down during the phone call. You can then refer to this information and get the prescription sent out at a time that suits you.
Requests to Speak With Doctor
A large portion of the phone calls that stream through to your office will be related to the doctor. Lots of patients will request to speak with the doctor on a daily basis and it can be hard to fit every appointment in. With a medical answering service in Los Angeles, appointments can be made over the phone and you can also filter out unnecessary calls. This will prevent you from wasting time and you can then pass on the relevant information to the appropriate doctor or physician.
Medical Office Etiquette
Patients can easily transfer to another doctor or physician if they are not happy with your services and if you feel as though things are a little out of control, you should take action by using a medical answering service in Los Angeles. Medical office etiquette will affect how many patients you have and when you gain assistance from freelance receptionists or an answering service, you can guarantee that every call is dealt with professionally. Suitable grammar will be used on every phone call and the phone will be answered by the third ring. As well as this, you can expect the telephone operators to ask politely if they need to hold the call.