When consumers shop online, sometimes they miss the benefit of being able to speak to a representative that is in person. You can solve this problem by using live chat agents. Live chat technology allows customers to contact and engage in conversation with a human being about products and services while they are browsing a website. This enables you to make more sales and increase your revenue. The overall appeal of having a human to talk to, instead of an automated system, gives consumers peace of mind when it comes to making decisions about shelling out their hard earned cash for large purchases online. The appeal of speaking with a live representative that will give customers an instant response makes customers come back. This will enable you to successfully expand your business while making your customers happy.